Frequently Asked Questions

All products are delivered digitally. After your payment is confirmed, you'll receive your download instructions and any required license information by email.

Most orders are delivered within minutes. In rare cases, delivery may take slightly longer depending on payment verification or technical processing.

No. EmbroideryKeep sells digital products only, including embroidery software and embroidery design collections.

We accept secure online payment methods available during checkout. All transactions are processed through trusted payment providers.

Yes. Your payment is processed through encrypted and secure payment gateways to protect your personal and financial information.

Most software products include a lifetime license unless otherwise stated on the product page. Please review each product description for specific licensing details.

Yes. If you need assistance installing or activating your software, our support team will be happy to guide you.

Compatibility varies depending on the software. Please check the product description for supported operating systems before purchasing.

We offer software from leading embroidery brands, including Wilcom, Hatch, Brother PE-Design, Tajima, Embird, Floriani, Ricoma Chroma, Wings XP, Melco DesignShop, and more.

Yes. We provide genuine licensed software as described on each product page.

License terms vary by software. If you upgrade or replace your computer, contact our support team and we'll assist you based on the product's licensing policy.

Many beginners choose Hatch Embroidery or Brother PE-Design because of their user-friendly interface, while professional digitizers often prefer Wilcom Embroidery Studio.

Our embroidery designs may include popular machine formats such as DST, PES, EXP, JEF, VP3, HUS, XXX, and others depending on the collection.

Yes. Our embroidery designs are professionally prepared and ready to use with compatible embroidery machines and software.

If your machine supports one of the included file formats, the designs should work without any issues.

Not always. If your embroidery machine supports the included file format, you can stitch the design directly. Embroidery software is only needed if you want to edit or customize the design.

Please refer to the license or product description for each design collection, as usage rights may vary.

First, check your Spam or Junk folder. If you still can't find your order email, contact us and we'll resend your download information.

Refund requests are reviewed according to our Refund & Returns Policy. If you experience a technical issue or receive an incorrect product, please contact us before requesting a refund.

Absolutely. If you're unsure which embroidery software or design collection is right for you, feel free to contact us before placing your order.

You can reach our support team anytime by email: info@embroiderykeep.com. We'll be happy to assist you with product recommendations, installation questions, licensing, or order support.